Return & Warranty Policy

AirPrime Distribution accepts returns of eligible HVAC parts and installation accessories within 7 calendar days from the original purchase date.

To qualify for a return, the item must:

• Be unused and uninstalled.
• Be in its original packaging with all accessories.
• Be in resalable condition.
• Be accompanied by the original sales receipt or proof of purchase.

All returned merchandise is subject to inspection before any refund or exchange is approved.

The following items are final sale and are not eligible for return, exchange, or refund:

• Mini-split systems
• Central HVAC equipment
• Electrical components
• Refrigerants
• Installed or used products
• Damaged or modified merchandise
• Special-order items
• Clearance or discontinued products
• Any item not in resalable condition

All HVAC equipment, including mini-split systems, condensers, air handlers, evaporator coils, furnaces, package units, and complete HVAC systems, is sold for local pickup or local delivery only.

Customers are responsible for verifying that the equipment model, capacity, voltage, and specifications are correct before taking possession of the equipment.

Once equipment has been picked up or delivered, all equipment sales are final and cannot be returned due to ordering errors, changes of mind, incorrect model selection, capacity selection, voltage selection, or compatibility issues.

All HVAC equipment is covered exclusively by the manufacturer's warranty.

AirPrime Distribution does not provide any additional warranty beyond the manufacturer's warranty.

Warranty eligibility may require:

• Installation by a licensed or certified HVAC contractor.
• Proof of professional installation.
• Compliance with all manufacturer installation, startup, and maintenance requirements.

Failure to comply with the manufacturer's requirements may void warranty coverage.

If equipment is believed to have a manufacturing defect:

• Do not remove or return the equipment.
• Contact the licensed HVAC contractor who performed the installation.
• The installing contractor should contact AirPrime Distribution to initiate the manufacturer's warranty claim.

All warranty claims are subject to manufacturer inspection, testing, and final approval.

Customers must inspect all merchandise immediately upon pickup or delivery.

Any visible or concealed shipping damage, shortages, or missing items must be reported to AirPrime Distribution within 48 hours of receipt.

Failure to report within this period may affect the ability to process a freight or manufacturer claim.

Manufacturer warranties generally cover replacement parts or replacement equipment only.

Unless expressly covered by the manufacturer, AirPrime Distribution is not responsible for:

• Labor charges
• Installation or removal costs
• Diagnostic or service fees
• Refrigerant recovery or evacuation
• Reinstallation costs
• Crane or lift charges
• Travel expenses
• Loss of use
• Any incidental or consequential damages, except where prohibited by applicable law

Products ordered specifically at the customer's request that are not normally stocked by AirPrime Distribution are considered Special Order Items.

Once a special-order item has been ordered from the manufacturer or supplier, it cannot be canceled, returned, exchanged, or refunded.

Approved refunds will be issued to the original method of payment.

Shipping charges, delivery fees, and special handling charges are non-refundable unless the return is the result of an error by AirPrime Distribution or is otherwise required by applicable law.

AirPrime Distribution is committed to supplying quality HVAC products and providing professional assistance throughout the manufacturer's warranty process. We work closely with our customers and manufacturers to help facilitate warranty claims as efficiently as possible.

By purchasing products from AirPrime Distribution, whether in-store, online, by telephone, or through any other sales channel, the customer acknowledges that they have read, understood, and agreed to this Return & Warranty Policy.